The client's main challenge came from their previous solution. The POC delivered by Cleevio had a goal to transform their current solution into a fully AI-powered chatbot. We proposed that the chatbot responses should be evaluated using an accuracy score, with any response falling below a designated threshold triggering agent intervention.
Integration into other systems, such as CRM for order processing and invoicing, along with upselling capabilities for services like car rental and room booking, should be seamlessly implemented.
Additionally, the chatbot should aim to support multiple languages, recognising and generating responses in languages specified by users for a more inclusive communication experience.
*The client’s internal team overtook the development of the solution midway through the project.